Refund and Exchange Policy
Effective Date: 1st day of January 2024
Consumer Guarantees:
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Refund Policy:
Coaching Services: Refunds for coaching services are available within 30 days of the initial session. Contact us at info@focusvirtualbusiness.com.au for assistance. Digital Products: Refunds are available within 10 days of purchase if the product has not been downloaded or accessed. Contact us at info@focusvirtualbusiness.com.au for assistance.
Fair Terms:
Our terms and conditions are fair and transparent, ensuring your rights are protected under Australian consumer law. We do not include unfair terms that limit your rights or impose unfair penalties.
Coaching Services:
Our coaching services are provided with due care and skill, meeting the standards expected of such services. If you have any concerns or questions about our coaching services, please reach out to us for assistance.
Digital Products:
Our digital products are of acceptable quality, fit for purpose, and match their description. If you encounter any issues with our digital products, please contact us for assistance.
Support and Communication:
We are committed to providing excellent support and communication. You can reach us by email at info@focusvirtualbusiness.com.au for assistance with any questions or issues regarding our products and services. 